declare Verizon’s $20 credit score for Wednesday’s service outage

Verizon is providing a really small mea culpa after Wednesday’s massive outage, which drew greater than 1.5 million studies on Downdetector and lasted hours. The provider posted on X that it’ll provide a $20 credit score, however clients should redeem it within the myVerizon app.

“This credit score isn’t meant to make up for what occurred. No credit score actually can,” the corporate wrote. “However it’s a method of acknowledging your time and exhibiting that this issues to us.” Incensed clients have largely replied with incredulity, each on the miniscule quantity, and that it is not being utilized robotically.

Engadget has reached out to Verizon looking for readability on whether or not this credit score may be claimed by contacting the provider or solely via the app. We’ll replace this piece if we hear again.

Replace, January 15 2026, 11:57 PM ET: Verizon says the credit score may be claimed via customer support by way of cellphone, chat and on-line along with the myVerizon app.